For high-stakes hospitality projects, luxury enterprise retailers, and elite interior designers, standard procurement is not enough. Our White Glove Service is a concierge-level partnership designed to remove every friction point between your initial vision and the final global installation. We handle the complexities of bespoke creation and international logistics so you experience nothing but perfection.
You will never be passed between departments. White Glove clients are assigned a senior project manager based at our Bhadohi headquarters. From the first CAD render to the final delivery signature, you have direct, 24/7 access to an expert who knows your project’s exact status on the loom.
Before full-scale production begins, we execute highly detailed CAD blueprints and physical “strike-offs” (miniature woven samples). These are air-freighted directly to your design studio, ensuring the exact color matching, material density, and pile height meet your uncompromising standards.
Standard QA happens at the end of the line. White Glove QA happens continuously. We provide high-definition video walkthroughs and photographic updates at key milestones (weaving, washing, finishing). Your piece does not leave our facility without your final digital sign-off.
We orchestrate the entire supply chain. This includes specialized crating for oversized pieces, managing all complex international customs documentation, duty processing, and coordinating specialized freight for secure, door-to-door delivery directly to your project site or warehouse.
Hotels, boutique resorts, and casinos requiring massive, coordinated bespoke production runs with strict installation deadlines.
Interior architects outfitting elite residential or commercial spaces that demand one-of-a-kind shapes, materials, and absolute perfection.
Global furniture and decor retailers requiring high-volume private label manufacturing with frictionless global supply chain management.
Clarity on our premium service tier.
Our White Glove standard of communication and dedicated account management is built into our bespoke and enterprise manufacturing tiers. Specific logistical requests—such as specialized air-freighting, oversized crating, or custom physical strike-offs—are factored into your tailored project quote.
While our expertise is rooted in manufacturing and global door-to-door logistics, we do not physically install the rugs at international sites. However, our logistics team meticulously coordinates with your local installation crews to ensure delivery timing aligns perfectly with your project schedule.
Once the CAD design is approved, a physical strike-off typically takes 2 to 4 weeks to weave, wash, and express ship to your studio, depending on the complexity of the knots and the materials used.
Yes. For large-scale hospitality or commercial projects, our logistics team can hold inventory in our secure facilities and dispatch split shipments staggered according to your phased installation deadlines.
Discuss your upcoming project with a dedicated Kashanian Exports project manager.